[Athen] Login problems with Microsoft 365 login

[Ken Petri]

Julie,

Interestingly, MS Narrator + IE (Win 8) had no problem with the login. Go
figure. Mac VoiceOver users appear to be totally out of luck -- I'd be
interested to hear of others have had experience with Mac + VoiceOver,
especially.

We were able to use JAWS and NVDA in pass-through mode. I'll have to check
on versions and browser combinations. But that is our current work-around:
JAWS-KEY + z or NVDA-KEY + space bar and then tab to the "organizational
login" announcement and press Enter to have focus put into the password
field.

If that one doesn't pan out in further testing, the alternative is to clear
the browser cookies and cache and reload, which returns you to the "first
timer" login screen. I'm hoping to avoid that "solution," as it's a serious
hassle.

It's a bad situation and one that Microsoft really should fix immediately.



On Thu, Dec 19, 2013 at 1:27 PM, McGinnity, Julie A. (MU-Student) <
jamzk7 at mail.missouri.edu> wrote:


> Thank you for this.  It fits perfectly with what we found as well.  Even

> in pass through mode with Jaws 14, I could not get the form field to show

> up.

>

> We also found that the mouse would not even access the forms when Jaws was

> on.  I would love to view any work-arounds that you have devised.

> ________________________________________

> From: athen-list-bounces at mailman2.u.washington.edu [

> athen-list-bounces at mailman2.u.washington.edu] on behalf of Ken Petri [

> petri.1 at osu.edu]

> Sent: Thursday, December 19, 2013 9:14 AM

> To: Access Technology Higher Education Network; CIC IT Accessibility

> Usability Group

> Subject: [Athen] Login problems with Microsoft 365 login

>

> Ohio State students use Microsoft's hosted email system. (Faculty and

> staff use a local Exchange instance.) The service for students that we call

> Buckeyemail was upgraded by Microsoft earlier this week to keep it in line

> with the MS 365 product.

>

> We found that, once you had logged in once and your browser recognized

> your organizational email address, subsequent logins with the same browser

> gave you a login interface that was not (easily) accessible to screen

> reader users. The organizational login button is not clickable using a

> screen reader, unless you put the screen reader into pass-through mode --

> something that we felt our students would be unlikely to discover on their

> own.

>

> We have put a notification up on our Buckeyemail/email selection page,

> here:

>

> https://email.osu.edu/

>

> Right now users are directed to contact our help line, but in the next day

> or so we will be adding a link to a knowledge base article that explains

> how to work around the issue. We are also in contact with MS through our

> campus rep.

>

> If your campus uses 365 for student or other email, your screen reader

> users may be affected.

>

> Note that keyboard only users are not affected. Note also that we could

> not get VoiceOver on Mac to work with the login interface at all.

>

> The problem is only apparent after you have logged in once and your

> browser sets the cookie to remember your username for subsequent logins.

>

> Best,

>

> ken

>

>

>

>

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